One of the best ways to manage your online reputation is to join the conversation. More importantly, you should be joining in whether the comments are positive or negative.
We can help you develop a reputation management strategy that works to encourage positive customer feedback. You should be responding to all conversations about your business. When customers are happy, thank them for taking the time to comment.
If customers aren’t happy, respond to them and address the issue directly. It’s possible the problem was due to a misunderstanding or an isolated incident. Either way, your response shows them and others that you care and that you can quickly and willingly resolve any problems related to your products or services.